Returns & Exchanges

At Procolored, we stand behind the quality of our professional printing equipment and offer a 30-day return window for unused items to ensure your total satisfaction. If your hardware or accessories do not meet your expectations, our dedicated support team is here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via the Procolored website or email with your order number and a brief explanation for the return.

• 2.
  Technical Inspection

  Provide photos or videos of the machine's current condition and packing state to ensure the unit is eligible for safe transit back to our facility.

• 3.
  Secure Packaging

  Carefully pack the printer in its original industrial-grade packaging, including all accessories, cables, and manuals to prevent damage during shipping.

• 4.
  Return Shipping & Refund

  Ship the item using the provided RMA label; once our engineers inspect the hardware, we will process your refund or dispatch your replacement unit within 5-7 business days.